Shipping policy
📦 Shipping Policy – Aroma Coffee Shop
At Aroma Coffee Shop, we’re committed to getting your orders to you quickly, safely, and affordably. Please review our shipping policies below before placing your order.
1. Order Processing
Orders are processed Monday through Friday, excluding holidays.Please allow 1–3 business days for order processing before shipment.You will receive a confirmation email when your order is placed, and a second email with tracking information once it ships.
2. Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on:
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Your location,shipping method selected and order weight and size
Estimated delivery times (after processing):
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard (US) | 3–7 business days |
| Expedited (US) | 2–3 business days |
| Local Delivery / Pickup | Varies by location & availability |
Note: Delivery times are estimates and may vary due to carrier delays, weather, or holidays.
4. Shipping Restrictions
At this time, we do not offer international shipping.
5. Lost, Damaged, or Stolen Packages
If your order is lost, damaged, or stolen during shipping:
Please contact us within 7 days of the delivery date.Include your order number and photos (if applicable).We will assist you in filing a claim with the carrier and may offer a replacement or refund, subject to review.
6. Incorrect Shipping Address
You are responsible for providing the correct shipping address at checkout. If a package is returned to us due to an incorrect address:
You may be charged for re-shipment.Refunds are not issued for items returned due to incorrect or undeliverable addresses unless they are returned in sellable condition.
7. Contact Us
If you have any questions about your shipment:
📧 Email: aromacoffeetrailer@gmail.com
Thanks for shopping with Aroma Coffee Shop! We appreciate your support and are here to make sure your coffee and merchandise arrive as smoothly as possible.